1. Information We Collect
We may collect contact details, billing details, support messages, and technical information needed to operate the website, deliver the software, and respond to customers.
2. How We Use Information
We use information to provide access to PDF Engineer, process subscriptions, improve the product, communicate product updates, and respond to support requests.
3. Customer Files and Drawing Data
Engineering drawings and project files remain your content. We only use uploaded or shared material as needed to deliver the service, troubleshoot support issues, or comply with legal obligations.
4. Sharing
We do not sell personal information. We may share information with service providers that support payment processing, email delivery, hosting, analytics, and customer support operations.
5. Security
We use reasonable administrative, technical, and organizational safeguards to protect account and support data. No system can be guaranteed perfectly secure.
6. Retention
We retain information for as long as needed to provide the service, support customers, meet legal obligations, and resolve disputes.
7. Contact
If you have privacy questions, contact us through the support page on the PDF Engineer website.